Description
The Help Scout Integration plugin for WooCommerce enables communication between store owners and customers by connecting WooCommerce with the Help Scout customer support platform. This integration allows customers to easily request assistance related to their orders and receive timely responses through a familiar helpdesk interface, which can significantly improve customer satisfaction and build trust in the store.
Store owners can quickly start new support conversations related to specific orders via an intuitive form added to order details pages. Customers can also view and reply to their support tickets directly from the “My Account” page, making it convenient to track helpdesk conversations. Additionally, comments on blog posts can be converted into support tickets, enabling store owners to manage and respond to customer queries more efficiently.
All customer queries, tickets, and feedback are consolidated within Help Scout’s well-designed interface, simplifying support management. The plugin supports shortcode usage to add Help Scout forms anywhere on the site and helps create a smooth customer service experience by bridging communication directly through WooCommerce and Help Scout.
In addition to this plugin, you have to subscribe to a Helpscout monthly plan. Visit Helpscout.com for more information.
Plugin Features
- Quickly start a new conversation related to an order
- View a list of active conversations, directly on your “My Account” screen
- Start a new conversation when viewing an order in the WordPress admin
- Start a new conversation from a blog post comment directly from the WordPress admin
Screenshots
