Support & Online Chat

Product Enquiry Pro

Description

This plugin is both an enquiry form and quote request plugin. With this plugin you can:

  • Connect and communicate to prospective clients
  • Create quotations from the WordPress backend
  • Negotiate deals
  • Convert WooCommerce into a catalog website
  • Customize the inquiry form

The plugin add an ‘Enquiry’ or ‘Request a Quote’ button, which can be positioned next to a product or on the webshop page. Customers will be able to request quotes for multiple products at once, using the inquiry cart option.

Replies and quotations can be created and sent from the WordPress backend. It is possible to send quotes back and forth until you reach an agreement.

Screenshots

Demo

Visit the demo page »

Video

Smart Refunder

Description

Typically, the refund process can take hours to days, depending on how quickly support requests are processed. With the Smart Refunder plugin, customers can get instant refunds if store owners opt-in and the payment gateway supports it. If instant refunds are not available, store owners can process refund requests manually. They can also issue cash refunds or store credits as well as review order and pricing details. Customers can request full or partial refunds.

Plugin Features

  • Refunds on digital/downloadable products
  • Refunds on physical products
  • Cash refunds or coupons

Screenshots

  • Customer refund request
  • Manage refund request

Demo

Visit the demo page »

LiveChat

Description

With the LiveChat plugin, you can hold multiple live chat sessions with customers on your website and help them through the purchase process. You can also send canned responses to frequently asked questions, add chat tags, see transcripts of past conversations and send files to customers through the live chat window.

If you’re offline, your plugin widget is replaced with a ticket form. It means that visitors can still send questions as tickets. It also integrates with popular third-party apps and services, such as Facebook, HubSpot CRM or MailChimp.

The plugin is free, but you need LiveChat license to work with it.

Video

Help Scout

Description

With the Help Scout plugin, you can connect your online store to a Help Scout mailbox. This lets your customers request assistance with orders and allows you to respond quickly. You can also view a list of active Help Scout tickets.

This plugin allows you to manage relevant conversations with your customers. In addition to this plugin, you have to subscribe to a Helpscout monthly plan. Visit Helpscout.com for more information.

Plugin Features

  • Quickly start a new conversation related to an order
  • View a list of active conversations, directly on your “My Account” screen
  • Start a new conversation when viewing an order in the WordPress admin
  • Start a new conversation from a blog post comment directly from the WordPress admin

Screenshots

  • List of active Help Scout tickets

Video

JivoChat

Description

The JivoChat plugin allows you to gather your client communications in one site by gathering live website chat, business phone conversations, email conversations, and Facebook messages. With this plugin, you can find your messages and chat history in one inbox without the need to sign up to different networks.

The live website chat allows you to talk to the visitors on your site with an in-app chat. You can see when the customer is typing in the chat before they hit send. The chat is translated in both directions instantly with the automatic translator. You can also create pre-written messages and send them by using certain rules.

The Facebook feature allows you to continue your conversation via Facebook. The Business Phone feature allows you to make outgoing calls with Jivo to more than 50 countries. This feature also allows you to have call recordings, transfers, and routing. It also allows you to call your customer back in 27 seconds after their contact with you. The Email feature allows you to redirect emails from your company’s email address to your JivoChat inbox. In addition, this plugin is mobile friendly.

Screenshots

  • instant callbacks
  • monitoring visitors

Video

SMS Customer Notifications

Description

This plugin allows you to send SMS notifications to your customers based on, for instance, the order status.

This plugin lets you connect to four messaging gateways:

Automatic or manual SMS sending

This plugin offers both automatic and manual notifications.

Automatic mode

In automatic mode, an SMS can be sent to a customer when an order reaches a prefconfigured status. For instance; if you choose “Processing Order” a SMS will be sent when the order changes to this status.

Manual mode

In manual mode, a message will be sent by a manual action of the website administrator or shop manager. Manual actions can be triggered from the View orders or the Edit order page.

Also, from the View orders and Edit order pages, you can send bulk-messages to (one or) several customers in manual mode.

Balance display

When the plugin is fully configured, and you have created an account with one of the supported SMS gateways, you can see your remaining balance in real-time in the General options section.

Screenshots

Product Contact Form Tab

Description

With Product Contact Form Tab plugin you can add a ‘Contact’ page into the product page. This allows your customers to contact you via email about the product they are currently viewing. The customer inquiry email is sent to the email address that you choose in the plugin settings.

The admin also has the option to add an address, phone number and social media links to the product tab.

Screenshots

  • new contact tab
  • contact tab settings

Order On Whatsapp for Multi Vendors

Description

The Order On Whatsapp for Multi Vendors plugin allows your customers to get in contact with the vendors of the products on your website directly via Whatsapp.

As the admin, you can enter the phone number associated with the product and a message of your choice that is going to be seen in the WhatsApp conversation before the product title.

Screenshots

  • Product page with order on WhatsApp button
  • Product page with order on WhatsApp button
  • how to add the phone number associated with the product

Order On Whatsapp

Description

With this plugin, your customers can contact you via WhatsApp from a “Order on WhatsApp” button on your product’s page. This allows your customer to ask you questions regarding their order via WhatsApp and get answers from you directly.

Screenshots

  • order on WhatsApp button on the products page
  • order on WhatsApp button on the products page